Before the return of any item please contact us to ensure we will accept the return.
Goods returned for refund, exchange or credit must be received within 7 business days from the date of receipt and are subject to the following criteria:
- All goods returned must be in new, unopened condition with all seals intact.
- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.
- Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded).
- Discount Pet Meds accepts no responsibility for loss or damage caused during return transit.
- The product is not one on which a refund is not available (see below).
Note: Please order items carefully or ask for our advice prior to making a purchase. Discount Pet Meds will not offer refunds or credit based on incorrect choice or for the unwanted or unsuitability of any products purchased outside of the above terms.
If these requirements are not satisfied Discount Pet Meds reserves the right not to offer an exchange or refund for returns.
Please Note: We cannot accept any C.O.D. items. Sending goods back this way will result in delays caused by our refusal to accept delivery.
Goods on which a refund is not available
Discount Pet Meds will not accept the return of items from the following categories under any circumstances:
- Medicines (Prescribed or Over The Counter)
- Vitamin Supplements
- Sale items
Unfortunately due to NSW Health regulation, medicines including any preparation that is taken orally cannot be returned for credit. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with. Please take this into consideration when deciding on the quantity of medication to order.
Discount Pet Meds reserves the right to:
Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused. Refunds will be issued using your original payment method
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.
Damaged & Improperly Packaged Goods
Goods arriving damaged will not be accepted. Any large inadequately packaged goods may incur a $25.00 re-packing fee charged prior to us returning the goods.
Please do not return goods to us C.O.D under any circumstances. Goods returned to us this way cannot and will not be accepted.
Freight Charges for Returns
All goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect item. In these rare circumstances we can offer you a credit or refund to cover the costs associated with having to return the item(s). This credit/refund will not exceed our standard shipping fee for the item(s) needing to be returned and can only be paid once the item(s) has been received by our staff. Any additional packaging, express postage costs etc will not be covered by Discount Pet Meds.