Terms & Conditions

INTRODUCTION TO OUR ONLINE STORE:

Thank you for visiting www.discountpetmeds.com.au - Our Pharmacy’s longevity is testimony to our customer service and long term client loyalty and relationships. We commit ourselves to the pursuit of excellence in order to provide the most up to date advice in pharmaceutical care and to satisfy all your health and beauty needs. We guarantee to offer and vast range of services, competitive prices and a friendly disposition. Our site has been specifically designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day - 7 days a week, our online store offers an easy and convenient method of ordering pharmaceutical products delivered straight to your door, along with a wealth of health-related information and customer friendly services.

Discount Pet Meds would like to ensure that each of our customers will experiences a safe, enjoyable visit therefore we have established the following terms and conditions to make certain that all our customers have a positive experience using our online store. By using this site you agree to be bound by the terms and conditions put in place for your safety and privacy. Your usage of the site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

Privacy Policy
FOR OUR CUSTOMERS PRIVACY:

Discount Pet Meds staff never divulges confidential information to third parties without permission from the pharmacist. All pharmacy staff takes care that patient records, conversations with patients and professional consultations are conducted in a manner that preserves patient confidentiality. Our staff conducts all conversations with customers in a professional and discreet manner. Staff observe extra discretion when discussing with customers any products or services with potential for embarrassment. Staff observe extra discretion when discussing with customers any products or services with potential for embarrassment. Medication printouts can only be given to third parties with written consent of the customer. Any documentation no longer needed detailing customer information is shredded and discarded in appropriate privacy bins. Prescriptions are not left in view of other customers. Discount Pet Meds staff are mindful of any conversation held with any person outside of the pharmacy in either a social, professional or family setting so as not to inadvertently disclose any private, patient or confidential matter

Discount Pet Meds uses this information to improve our services and capabilities in operating our business for the consumer. We do not sell, provide, or allow our information to be viewed by any other person other than those employed who have signed a confidentiality agreement.
Patient profiles are required for particular products to ensure that these products will not cause any potential interactions with other drugs, allergies or health conditions that the patient may currently take or have. The information is not supplied to any other party. Patient Profiles are not required for products that our pharmacists deem do not have potential for these types of interactions.

Discount Pet Meds customers can ensure the accuracy of data quality and security in regard to their personal information. Registered customers can view and alter this information by logging in with their username and password and accessing their account information. The information includes patient profiles, addresses, and past orders. Access to this information by Discount Pet Meds staff can only be performed by staff members with a secure password, with access only performed when required. Access to this information is recorded by log files to track unauthorised access and modifications. We will not give, sell, rent, or loan any identifiable personal information (e.g.; Email addresses) to a third party other than your address to Australia Post (for delivery purposes only), unless we are legally required to do so.

Discount Pet Meds does not dispense any medications or products without obtaining your personal details. To comply with privacy laws, patient medical details and all dispensed prescription records are private and confidential.
Discount Pet Meds collects general information for the purpose of providing you with product information and promotional offers as per signing up at registering. If at any time you would like to be removed from these promotional advisories list please contact us as soon as possible via email at info@discountpetmeds.com.au to advise us that you do not wish to receive any further information.
Discount Pet Meds recognises your right to privacy and confidentiality and we are committed to protecting your privacy when using our online service. We use the information you give to provide you with a superior shopping experience.

Terms & Conditions
INFORMATION DISCLAIMER FOR OUR CUSTOMERS:

All information distributed to our customers has no warranty. Information and statements are not intended to diagnose, treat, cure, or prevent any disease.­ No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this site. This information is not to be taken as any sort of medical advice. ­You take full and total responsibility for what you do with this information, and any resulting outcome is from your own actions. Discount Pet Meds advises that all medications are purchased under the direction of a registered Australian practitioner.

The information contained in this site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition.
NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.

IMAGE DISCLAIMER

The images used on the website are for reference only and does not reflect the actual configuration of the product.

We do not provide any guarantee as to the accuracy, completeness or suitability of the images shown of the products for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by Discount Pet Meds. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons, images, photographs, graphics, typefaces and other material, as well as the selection, assembly and arrangement of them is subject to applicable copyright laws. Copyright © 2000, ALL RIGHTS RESERVED. All software used on the site is the sole property of Discount Pet Meds and those supplying the software.
You acknowledge that the site contains content and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and may be protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Discount Pet Meds’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

DISCLAIMER & LIMITATION OF LIABILITY FOR PRODUCTS SOLD

Except as expressly stated herein, Discount Pet Meds makes no representation or warranties, either expressed or implied of any kind regarding products sold on our website. You agree that the sole and exclusive maximum liability to Discount Pet Meds arising from any products sold on our website shall be the price of the product ordered. In no event shall Discount Pet Meds or our staff be liable for special, indirect, consequential or punitive damages related to products sold.

DISCLAIMER FOR THE USE OF THIS SITE

You agree that use of this site is at your sole risk. In no event will Discount Pet Meds, our staff or third party content providers or the like warrant that the site will be uninterrupted or error-free. In addition to this, Discount Pet Meds do not make any warrant as to the result that may be obtained from the use of our website, or the use of the information , content, service or products provided through the site.
Furthermore, Discount Pet Meds explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third party sites, and you hereby irrevocably waive any claim against us with respect to such sites.
Under no circumstances shall we or any other party involved in creating, producing or distributing the site, be liable for any direct, indirect, incidental, special or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from;

1. The use of or inability to use the site
2. The cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site
3. Unauthorised access to or alteration of your registration information, transmissions or data
4. Statements or conduct of any third party on the site
5. Negligent or wilful acts of Discount Pet Meds, its directors, staff, and representatives
6. Any other matter relating to the site
7. You agree to indemnify and hold Discount Pet Meds and our directors, staff and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the Terms of Use, or your violation of any rights of another.

YOUR ACCOUNT OBLIGATIONS

In consideration of your use of the Discount Pet Meds website, you agree to;

(a) Provide true, accurate, current and complete information about yourself as prompted by the registration form
(b) Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. Discount Pet Meds considers this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

PAYMENT METHODS

Credit Cards: 
We accept all major credit cards including, Visa, MasterCard and American Express (AMEX). There is no surcharge for using your credit card to make purchases with Discount Pet Meds. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card.

IMPORTANT NOTICE
Due to the high incidence of online fraudulent activity with credit cards, if you are a first time customer using a credit card, you will receive a text message on mobile phone stating:
Thank you for ordering at Discount Pet Meds! As you are a first time customer, to verify your order, please email us the following code **** to info@discountpetmeds.com.au Once received we shall despatch your order.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Discount Pet Meds reserves the right at any time after receipt of your order to accept or decline your order for any reason. Discount Pet Meds reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

CUSTOMER CONDUCT

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the site, use of the site, or access to the site. You agree not to access the site by any means other than through the interface that is provided by us for use in accessing the site.

Discount Pet Meds’S RIGHTS

Discount Pet Meds may elect to electronically monitor areas of the site and may disclose any Content, records, or electronic communication of any kind;

1. To satisfy any law, regulation, or government request
2. If such disclosure is necessary or appropriate to operate the Site
3. To protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

Discount Pet Meds may terminate your access, or suspend your access to all or part of the site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Discount Pet Meds shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Discount Pet Meds shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Discount Pet Meds shall immediately issue a credit to your credit card account in the amount of the incorrect price.

LAWS GOVERNING THIS AGREEMENT

As far as legally possible, this Agreement, its terms and conditions and the Use of this site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the site, the services provided through the site or the Content shall be governed by the internal laws of the state of New South Wales and you agree to submit to having the matter dealt with in a court in Sydney in the state of New South Wales, Australia.

TERMINATION

These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the site. Furthermore, you agree that we shall not be liable to you or any third party for any termination of your access to the site.

GENERAL INFORMATION

These Terms of Use constitute the entire Agreement between Discount Pet Meds and you and govern the use of the site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third party content or third party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.

LIMITED PURCHASE QUANTITIES

Discount Pet Meds reserves the right to monitor and limit the purchase amounts of products at its sole discretion. Discount Pet Meds reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases Discount Pet Meds will reduce product(s) to what Discount Pet Meds considers a non-commercial quantity. Any commercial size quantities should be made by special request via email to: info@discountpetmeds.com.au

OFFERS AND PROMOTIONS

We do not offer any discounts on prescription products or cart containing prescription products.

FAILURE TO PROVIDE A VALID PRESCRIPTION

If you have ordered prescription medication please ensure that you have attached or emailed the script (if you are not sure how to do so please call us prior to ordering) as a refund transaction & processing fee of $4.99 applies if placed orders with no scripts.

ORDER CANCELATION

If you cancel or requesting a refund as you changed your mind, no problem we can refund the amount paid less transaction & processing fee of %1.5 of total value of your order.