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1. How does the Dual Vaccinator work?
The Dual Vaccinator features two fixed 1mL barrels – one for Glanvac and one for Eryvac. When the plunger is depressed, Glanvac and Eryvac are combined at the rear of the vaccinator in a 2mL reservoir before travelling through a single barrel and needle. Delivering two vaccines at the same injection site saves time and maximises convenience.
2. What does co-administration of Glanvac and Eryvac using the Dual Vaccinator mean?
Co-administration of Glanvac and Eryvac means the two vaccines can now be delivered through the same needle at a single injection site. This means one less job at a busy time like lamb marking or pre-lambing. The Glanvac-Eryvac Dual Vaccinator is only registered for use with Glanvac and Eryvac. The APVMA has approved only Glanvac and Eryvac for use with the Dual Vaccinator based on Zoetis studies that demonstrated efficacy (measured using serological outcomes such as antibody titres) that was comparable to that of each vaccine administered separately, with an acceptable safety profile
3. Can I use the Dual Vaccinator to administer other products?
No. Only Glanvac and Eryvac have been shown to be safe and effective when co-administered through the Dual Vaccinator. Therefore only Glanvac and Eryvac are registered by the APVMA for co-administration through the Dual Vaccinator. To achieve this registration, Zoetis conducted studies to prove that administration of Glanvac and Eryvac at the same injection site, through a single needle, resulted in efficacy comparable to that of each vaccine administered separately. In addition, these studies demonstrated that there were no impacts on safety. For example, there was no increase in injection site reactions when Glanvac and Eryvac were administered at the same site.
4. Can I use the Dual Vaccinator to administer Gudair®?
No. The administration of Gudair through the Dual Vaccinator has not been assessed. There is a risk of reduced efficacy and/or safety if Gudair (or any other product) is co-administered at the same site as another vaccine (See Question 3 for further information). Zoetis recommends that Gudair is only administered using the Sekurus™ safety vaccinator – its unique safety features minimize the risk of human exposure to Gudair
How much does shipping cost?
Your delivery cost starts from $6.95. This depends on the weight of your order, delivery address and delivery method (express vs standard). The shipping cost calculator will display the total cost for delivery at the checkout. We use live quote system powered by Australia Post; this guarantees you pay the lowest shipping fee.
How do I qualify for Free Delivery?
Discount Pet Meds offers Free Standard Shipping on orders over $149 Australia wide for parcels up to 500g. Orders over $149 and over 500g will receive a discount of $6.95 on total shipping cost which will is automatically applied during checkout.
Which shipping should I select?
Discount Pet Meds uses Australia Post as their courier partner, with two shipping options to select from at checkout:
Express Post the fastest choice
Standard Post the most economical (normally 2 days behind express post)
Please note: Australia Post has a weight limit of 22kg per parcel. If your order weighs over 22Kgs we recommend placing multiple orders or contact us to arrange for a courier
How long will it take to process my order?
Discount Pet Meds guarantee same day dispatch if your order is in-stock and has been placed before 11am weekday. In- stock items ordered after 11am, will be dispatched next business day.
Compounding Meds: Please allow extra 2 business days (eye drops: 5 business days)
How long will it take to receive my parcel?
In addition to processing and dispatch time at the warehouse (24-48 hrs), Delivery time will depend on where you are, in relation to our warehouse as we are based in Carlingford, Sydney, NSW.
The following are estimated delivery times once your order has been fulfilled and left our warehouse. These are only estimates and are dependent on mail services in your area.
Standard Post
Local/Sydney area: 1-2 business days
New South Wales: 2-3 business days
Brisbane: 2-3 business days
Melbourne: 2-3 business days
Adelaide: 3-5 business days
Perth: 3-5 business days
Queensland: 3-7 business days
Victoria: 3-7 business days
South Australia: 5-10 business days
Tasmania: 5-10 business days
Western Australia: 5-10 business days
Northern Territory: 5-10 business days
Express Post
Sydney area: next day delivery
Other Metro areas and Major cities: 1-3 business days
Rural areas: please allow up to 5 business days.
Do I need to stay home to receive my parcel?
All parcels will be delivered to the provided address and will require a signature on receipt, It is recommended to provide a work address for delivery if no one is home during business hours. If no one home, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a brief note, such as Please leave order if not home', in the order comments section found on our checkout page.
Australia Post (Safe Drop): Tracking notifications now provide you the possibility of Safe Drop where the order will be left in the Safe Drop location specified unless, in the judgement of the carrier, it is exposed to passers-by or the weather, in which the parcel will be carded for a Post Office collection
What if my order got delayed, lost, stolen or damaged?
Shipping insurance will allow you to be compensated in case of lost, damaged, or delayed delivery. If shipping insurance is not chosen, we will not be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.
Refrigerated items: when you purchace a cold chain product, you accept the rare chance that goods will not be delivered in an ideal condition and that no compensation will be offered to replace spoilt goods, even if insurance cover is chosen.
How do you ship refrigerated items?
Fridge items are sent out Monday, Tuesday and Wednesday only, by Express Post in foam eskies containing ice Blocks, to ensure items remain cold on delivery. Please refer to the below link to see if you are within the Australia Post Express Network:
How do I track my order?
With email and SMS tracking notifications, you will get peace of mind to track and choose delivery options. You will be given a tracking number and the date your parcel is expected to be delivered, as well as the chance to choose how and where you like to receive it.
What if I want to Pick up my order?
Pick up is available from our store. Please select “Pickup option" at the checkout. We will contact you once your order has been assembled and is ready for collection.
Pick up address: 4/500 North Rocks Road Carlingford, Sydney NSW, 2118.
Can I refund medication after collection?
We can dispose your unwanted medication, but we can’t refund it. Once a prescription item leaves our pharmacy, by law they cannot be resold. As such, refunds are not possible.
